Responsible Gambling — Resources for RockySpin Players

Editorial summary. Gambling can become a problem. If you or someone you know is struggling, dedicated support is available. This page lists verified problem-gambling helplines per locale (Canada, Poland, Italy, Slovakia, Czech Republic, Croatia, Greece, Germany, Romania, France) plus international fallback resources. We frame each helpline honestly: where a country has no dedicated gambling helpline, we say so explicitly and route to general crisis support + international gambling-specific resources. Last verified: 8 May 2026.

Affiliate Disclosure. This website is an independent informational portal with affiliate partnerships. The editorial content of this responsible-gambling page is independent of commercial considerations. We are not a casino operator.

RockySpin Casino live chat support — first contact channel for responsible gambling concerns. Observed response time approximately 60 minutes during our May 2026 test.

Operator-Level Tools (RockySpin Self-Control)

Within the RockySpin Casino account, the following self-control tools are available per the operator's published Responsible Gambling Policy:

Deposit limits — daily, weekly, monthly. Tightening (lower limit) takes effect immediately; loosening typically requires 24–72 hour cooling-off period.
Loss limits — daily, weekly, monthly cap on net losses
Session time limits — automatic logout after configured duration
Reality check — periodic on-screen reminder of session length and balance changes
Self-exclusion — 7 days, 30 days, 6 months, 12 months, or permanent. Cooling-off period of 3 months, 6 months, 1 year, 3 years, or 5 years also available.
Gambling limits — bet-size and game-type restrictions

These tools operate only within the RockySpin account. They do not integrate with national cross-operator self-exclusion registers (RUA, RVO, OASIS, FNIG, HZJZ, AUTO-EXCLUDERE). For cross-operator protection, register with the national register applicable to your country (links below) in addition to operator-level tools.

Per-Locale Helplines (Verified 8 May 2026)

🇨🇦 Canada — ConnexOntario

📞 1-866-531-2600 (24/7, free, multilingual) · Text 247247 · connexontario.ca

Provincial helplines for non-Ontario players: Quebec (Aide aux joueurs) 1-800-461-0140, BC 1-888-795-6111, Alberta (AHS) 1-866-332-2322, Manitoba 1-855-662-7222, Atlantic provinces 1-888-347-8888 (Nova Scotia) / 1-855-255-4255 (New Brunswick). Provincial Ontario centralized self-exclusion via iGaming Ontario expected mid-2026.

Coverage: Canadian players (provincial regulation context — RockySpin is not AGCO/iGO regulated)

🇵🇱 Poland — Telefon Zaufania Uzależnień

📞 801 889 880 · uzaleznieniabehawioralne.pl

Polish-language addiction helpline including problem gambling. Total Casino state monopoly context — RockySpin operates outside Polish licensing system.

Coverage: Polish players (Ministry of Finance / KAS context)

🇮🇹 Italy — Telefono Verde Nazionale Dipendenze

📞 800 558822 (free, anonymous)

Italian gambling-specific helpline. For cross-operator self-exclusion register, ADM operates RUA (Registro Unico delle Autoesclusioni) — note that RockySpin does not integrate RUA, so RUA self-exclusion does not block RockySpin access. From February 2026, partial self-exclusion mechanisms also active in licensed market.

Coverage: Italian players (ADM context — RockySpin is non-ADM offshore)

🇸🇰 Slovakia — Linka pomoci pre problémy s hraním

📞 0800 131 000 (denne 09:00–01:00, free, anonymous)

Slovak gambling-specific helpline operated by Predná Hora specialist treatment centre. Software-level partnership with BetBlocker added in April 2026. Additional 24/7 psychological crisis line: Linka nezabudka 0800 800 566.

Coverage: Slovak players (URHH context — RockySpin is non-Slovak-licensed offshore)

🇨🇿 Czech Republic — Národní linka pro odvykání

📞 800 350 000 (po-pá 10:00–18:00, free) · [email protected] · chciodvykat.cz

Czech gambling-specific helpline established by the Office of the Government. Cross-operator self-exclusion via RVO (Rejstřík vyloučených osob, MFČR) — note that RockySpin does not integrate RVO.

Coverage: Czech players (MFČR context — RockySpin is non-Czech-licensed offshore)

🇭🇷 Croatia — Hrvatska Linija za Pomoć u Vezi s Igranjem

📞 0800 789 789 (24/7, confidential, free)

Additional resources: 0800 200 005 for friends and family. KLOK Club for Recovered Gambling Addicts in Zagreb (Dr. Zoran Zoričić): 0800 7888. KOCKA Day Hospital for Gambling Addiction (Dr. Davor Bodor): 01/3430 102. Udruga "Neovisnost" (NGO): +385 1 4667 700, udruga-neovisnost.hr. Croatia operates national HZJZ-managed Register of Excluded Players from November 2025 (mandatory cross-operator for licensed operators) — RockySpin does not integrate this register.

Coverage: Croatian players (HZJZ / Ministarstvo financija context)

🇬🇷 Greece — KETHEA ALFA

📞 +30 210 9215776 · kethea-alfa.gr

Greek gambling and addiction therapy centre under KETHEA (Therapy Center for Dependent Individuals). Greek licensed gambling operates with 21+ minimum age (vs RockySpin's 18+ operator default — Greek players should respect their local minimum). HGC (Hellenic Gaming Commission / EEEP) regulatory context.

Coverage: Greek players (HGC / EEEP context — RockySpin is non-Greek-licensed offshore)

🇩🇪 Germany — BZgA Sucht-Hotline

📞 0800 1372700 (kostenlos, anonym) · bzga.de

German addiction helpline operated by Bundeszentrale für gesundheitliche Aufklärung. For OASIS cross-operator self-exclusion: gluecksspielsucht.de. Acute crisis: Telefonseelsorge 0800 111 0 111 or 0800 111 0 222 (24/7 free). RockySpin is not GGL-licensed and does not integrate OASIS or LUGAS; cross-operator protection requires registering with OASIS at the national gluecksspielsucht.de portal.

Coverage: German-speaking players (GGL context — RockySpin is non-GGL offshore, not connected to OASIS / LUGAS)

🇭🇺 Hungary — No Dedicated Gambling Helpline

Honest framing: Hungary does not have a dedicated gambling-specific helpline of the kind operating in Italy (Telefono Verde 800 558822), Czech Republic (Národní linka 800 350 000), Slovakia (0800 131 000), or Croatia (0800 789 789).

Available general crisis support:

Kék Vonal: 116-111 (24/7, toll-free, primarily child crisis line for under-24s but accepts general crisis calls) · kekvonal.hu
Regional addiction services and private therapists for Hungarian-speaking players

Available international gambling-specific support:

Gambling Therapy: gamblingtherapy.org — free, multilingual, online forum and one-to-one chat support specifically for gambling problems

Coverage: Hungarian players (SZTFH context — RockySpin is non-SZTFH offshore. ISP-level domain blocking is possible.)

🇷🇴 Romania — DepreHUB (general crisis line, includes gambling support)

Honest framing: Romania does not have a dedicated 0800 toll-free gambling-specific helpline. Best available verified resource is DepreHUB, a general mental-health crisis line that explicitly declares gambling among supported topics.

📞 DepreHUB: 0374 456 420 (adults, 24/7, free) · 0374 461 461 (teenagers) · deprehub.ro

Romanian and English supported. ONJN (Oficiul Național pentru Jocuri de Noroc) operates AUTO-EXCLUDERE register (~54,000 excluded persons, mandatory cross-operator for licensed Romanian operators). RockySpin does not integrate this register. For cross-operator protection: register with ONJN via onjn.gov.ro.

Romanian gambling-focused NGO: Asociația Joc Responsabil (CUI 37571960, Sector 1, București) — exists but does not publish a public helpline phone.

Coverage: Romanian players (ONJN context — RockySpin is non-ONJN offshore)

🇫🇷 France — Joueurs Info Service

📞 09 74 75 13 13 (free, anonymous) · joueurs-info-service.fr

French gambling-specific helpline. For cross-operator self-exclusion (covers all ANJ-licensed operators): FNIG via interdictiondejeux.anj.fr — digital registration with IDnow verification, minimum 3 years, ~88,000 enrolled. FNIG does not block offshore operators like RockySpin.

Important context: online slots are not licensed in France for domestic operators. Players in France interacting with offshore operators do so without ANJ consumer-protection coverage.

Coverage: French-speaking players (ANJ context — RockySpin is non-ANJ offshore, online slots not licensed)

International Resources (All Locales)

Resources available regardless of country:

Gambling Therapy: gamblingtherapy.org — free, multilingual, online forum and one-to-one chat support specifically for gambling problems. Available in English plus several other languages.
BeGambleAware: begambleaware.org — UK-based but accessible internationally; financial harm assessment, support resources, and self-help tools.
GamCare: gamcare.org.uk — UK-focused but online forum and self-help resources accessible internationally. Phone 0808 8020 133 (UK only).
Gamblers Anonymous: gamblersanonymous.org — international peer support meetings, both in-person and online. Country chapters available.

Curaçao License — Responsible Gambling Baseline

RockySpin operates under a Curaçao eGaming license. The Curaçao licensing framework requires operators to provide responsible gambling tools (deposit limits, session limits, self-exclusion options, age verification at registration, contact with players showing risk indicators). The Curaçao baseline is below the strictness of GGL (Germany), ANJ (France), or AGCO (Ontario), but above unlicensed jurisdictions.

What Curaçao licensing provides:

Operator-level self-exclusion tools (RockySpin offers 7d / 30d / 6mo / 12mo / permanent)
Player fund segregation (player balances kept separate from operating capital)
RNG auditing under licence conditions
KYC / AML procedures (see /aml/)
Responsible Gambling Policy publication
Dispute resolution pathway (operator → support → independent body)

What Curaçao licensing does not provide that some national regimes do:

Cross-operator centralized self-exclusion (each player must self-exclude per operator individually)
Anbieterübergreifende Einzahlungslimits (cross-operator deposit limits, like Germany's LUGAS €1,000/month)
Mandatory bet-per-spin cap (Germany has €1; Curaçao does not specify)
Mandatory cooling-off between spins (Germany has 5 seconds; Curaçao does not specify)
National regulator complaints process (Curaçao gaming authority is the licensing body but is geographically distant for European players; ADR mechanisms vary)

Recognising Problem Gambling

Common warning signs (independent compilation from established gambling-support literature):

Gambling with money you cannot afford to lose
Borrowing money to gamble
Hiding the extent of gambling from family or friends
Chasing losses (continuing to gamble to recover what's been lost)
Increasing the size of bets to maintain the same level of excitement
Restlessness or irritability when trying to reduce gambling
Gambling to escape problems or relieve negative emotions
Lying to others about how much you gamble
Risking or having lost a significant relationship, job, education or career opportunity due to gambling

If two or more apply to you, consider contacting one of the helplines above. Early support is significantly more effective than waiting for the situation to escalate.

Reminder. Gambling is intended as entertainment, not as a source of income or solution to financial difficulties. The mathematical advantage in casino games favours the operator over the long term — this is by design, regulated, and not in dispute. Set a budget you can afford to lose, treat any winnings as a positive surprise, and walk away when the budget is exhausted. If gambling is no longer fun, it's time to take a break.